{"xsrfToken":"c947c5aa8b28673c1a2d60c7b316c5ddb1500223_lout","branding":{"id":"27","key":"stdaytep","name":"Soporte Técnico de Avance y Tecnología en Plásticos","portalBaseUrl":"/servicedesk/customer/portal/27","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/27/18","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3a6bbd","headerLinkHoverBGColor":"#3a6bbd","headerBadgeColor":"#3a6bbd"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5b41db6c-7ba7-45db-9722-2a5136a53c70/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjA2N2EyZC0zN2Y0LTQwNDEtODg4OS0zZGQ2Mjg3YjgyN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViNDFkYjZjLTdiYTctNDVkYi05NzIyLTJhNTEzNmE1M2M3MCI6WyJyZWFkIl19LCJleHAiOjE3NDIzODIwMjUsIm5iZiI6MTc0MjM4MTQyNX0.rXXnlyfWtPdArqY4BUo7Y-3XacTWBHRUGm2jWIxf7dY&client=4b067a2d-37f4-4041-8889-3dd6287b827a&mode=fit","logoId":"5b41db6c-7ba7-45db-9722-2a5136a53c70","isLogoAvailable":true,"helpCenterTitle":"¡Bienvenido al Centro de ayuda!","sharedPortalName":"Centro de ayuda","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"es-ES":{"helpCenterTitle":"¡Bienvenido al Centro de ayuda!","sharedPortalName":"Centro de ayuda","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#005ea4","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0fbfd8c6-a169-4588-bcc3-5f2565987acc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjA2N2EyZC0zN2Y0LTQwNDEtODg4OS0zZGQ2Mjg3YjgyN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmYmZkOGM2LWExNjktNDU4OC1iY2MzLTVmMjU2NTk4N2FjYyI6WyJyZWFkIl19LCJleHAiOjE3NDIzODIwMjUsIm5iZiI6MTc0MjM4MTQyNX0.E9Ne1H5KsXP8JgfZMoS49dCdXv_rN-71dHp8XwvUgeQ&client=4b067a2d-37f4-4041-8889-3dd6287b827a&height=300&mode=fit","bannerMediaApiFileId":"0fbfd8c6-a169-4588-bcc3-5f2565987acc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"27","key":"stdaytep","projectId":10036,"serviceDeskId":27,"name":"Soporte Técnico de Avance y Tecnología en Plásticos","description":"<p>¡Bienvenido/a!</p>\n<p>Para realizar tu solicitud, completa todos los campos obligatorios del formulario y haz clic en el botón \"Enviar\".</p>\n<p>Importante:<br> Asegúrate de proporcionar un correo electrónico válido y activo al que tengas acceso permanente. Este será tu medio principal para recibir notificaciones y actualizaciones sobre el estado de tu solicitud.</p>\n<p>Gracias por tu confianza.</p>","portalBaseUrl":"/servicedesk/customer/portal/27","reqTypes":[{"id":"453","name":"Soporte técnico","descriptionHtml":"<p>Rellena todos los campos del formulario para que podamos darle un mejor seguimiento a tu solicitud.</p>","callToAction":"Soporte técnico","introHtml":"<p>¿Necesitas ayuda para configurar o resolver problemas? Selecciona esta opción para solicitar asistencia.</p>","icon":10520,"iconUrl":"https://atp-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[131],"key":""},{"id":"457","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://atp-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":131,"name":"General"}],"orderMapping":{"131":[453]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1bc716be-d0ff-3c2a-a530-25b19514796a","appLinkName":"","appLinkUrl":"","spaceKey":"STDAYTEP","spaceName":"Soporte Técnico de Avance y Tecnología en Plásticos","spaceUrl":"","isServer":false},"labels":[],"projectKey":"STDAYTEP","serviceDeskId":27,"kbLinkDomainURLs":["https://atp-servicedesk.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":27,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STDAYTEP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjA2N2EyZC0zN2Y0LTQwNDEtODg4OS0zZGQ2Mjg3YjgyN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIzODI2MjUsIm5iZiI6MTc0MjM4MTQyNX0.btLDMVXlkU6jIo7BcItJYqzjzhzIorHotQwEvrEirzA","targetCollection":"upload-project-10036","endpointUrl":"https://api.media.atlassian.com","clientId":"4b067a2d-37f4-4041-8889-3dd6287b827a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":453,"projectId":10036,"form":{"name":"Soporte técnico","descriptionHtml":"<p>Rellena todos los campos del formulario para que podamos darle un mejor seguimiento a tu solicitud.</p>","callToAction":"Soporte técnico","intro":"<p>&iquest;Necesitas ayuda para configurar o resolver problemas? Selecciona esta opci&oacute;n para solicitar asistencia.</p>","instructions":"<p>Rellena todos los campos del formulario para que podamos darle un mejor seguimiento a tu solicitud.</p>","icon":10520,"iconUrl":"https://atp-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10370","fieldConfigId":"10513","label":"Nombre del cliente","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen breve de tu problema o solicitud:","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Seguimiento Avance"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10367","fieldConfigId":"10510","label":"Número de contacto","description":"Ingresa un número de contacto sin espacios ni otros símbolos. Ejemplo correcto: 6144326111","descriptionHtml":"<p>Ingresa un número de contacto sin espacios ni otros símbolos. Ejemplo correcto: 6144326111</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10366","fieldConfigId":"10509","label":"Tipo de equipo","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10444","label":"Impresión","selected":false,"children":[]},{"value":"10445","label":"Corte","selected":false,"children":[]},{"value":"10446","label":"Grabado","selected":false,"children":[]},{"value":"10447","label":"Otros","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10093","fieldConfigId":"10209","label":"*En caso de seleccionar \"otros\" en el campo anterior, menciona cuál:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10368","fieldConfigId":"10511","label":"Marca y modelo del equipo","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10369","fieldConfigId":"10512","label":"Serie","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"¿Con qué necesitas ayuda? Proporciona toda la información posible. (Opcional: Adjunta la factura del equipo)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunta todos los archivos pertinentes","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/27/create/453","requestValidateBaseUrl":"/servicedesk/customer/portal/27/validate/453","calendarParams":{"firstDay":1,"date":"2025-03-19T04:50:26-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1bc716be-d0ff-3c2a-a530-25b19514796a","appLinkName":"","appLinkUrl":"","spaceKey":"STDAYTEP","spaceName":"Soporte Técnico de Avance y Tecnología en Plásticos","spaceUrl":"","isServer":false},"labels":[],"projectKey":"STDAYTEP","serviceDeskId":27,"kbLinkDomainURLs":["https://atp-servicedesk.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YjA2N2EyZC0zN2Y0LTQwNDEtODg4OS0zZGQ2Mjg3YjgyN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIzODI2MjYsIm5iZiI6MTc0MjM4MTQyNn0.G8ZllZl94o5MpjD6lr142syZv4EENpHdc5MFXGE5TJ0","targetCollection":"upload-project-10036","endpointUrl":"https://api.media.atlassian.com","clientId":"4b067a2d-37f4-4041-8889-3dd6287b827a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=atp-servicedesk","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c947c5aa8b28673c1a2d60c7b316c5ddb1500223_lout","baseUrl":"https://atp-servicedesk.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://atp-servicedesk.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"31457280","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["enero","febrero","marzo","abril","mayo","junio","julio","agosto","septiembre","octubre","noviembre","diciembre"],"monthsShort":["ene","feb","mar","abr","may","jun","jul","ago","sep","oct","nov","dic"],"weekdaysShort":["dom","lun","mar","mié","jue","vie","sáb"],"weekdays":["domingo","lunes","martes","miércoles","jueves","viernes","sábado"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4b067a2d-37f4-4041-8889-3dd6287b827a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"fc95704717ac4c0baf446f77e893c62f","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}